Provide customers with a enhanced knowledge of their customers with call monitoring and call recording to help improve quality and agent performance. Complete call logs are maintained on which analytics are run to help our customer’s understand their own clients. Since one of the most important pillars for a business is KYC: Know Your Customer!
Enterprise CAP is a One Window Solution with One Window Operation that your business need and helps you to give better customer service. Its give a 360 degree view of your customers and sales force performance without a huge investment.
A UAN number e.g 03 111 999 311 will be given to a customer and all the incoming calls of a company will be routed on this number.
Enterprise 360 agents will be making outgoing calls with 77 prefix e.g to make call at 0322 999 9999, they will dial 770322 999 9999. Agents can also tranfer calls to each other with dialing *2 and extension code. For e.g *211
Billing details of all the agents will be generated to a UAN number, so that misuse of calling expense can be reduced.
Administrator of the company will be able to view all the call logs and activity of an agent. He will be also able to listen the call recording of a call.
How to acquire more customers?
You can increase your customers by giving better customer service by Enterprise CAP.
How to retain customer?
The master-builder of human happiness. No one rejects, dislikes, or avoids pleasure itself, because it is pleasure, but because those who do not know how to pursue pleasure.
Why are customers losing?
Customers might be losing due to negligence of your sales force. They might not dealing with the potiental custmomers on time.
How our sales force is performing?
You can have a look on call logs and call recording of your sales force.
How to reduce misuse of calling expense?
Call logs and call recordings of the sales force will help you to reduce the misuse of calling expense.
|No. Of Extensions||Price/Month + Tax||Bundled Resource||All-Net Bundled Minutes|
|No. Of Minutes||Price/Month + Tax||Ext. To Ext. 1000 Minutes|