Chughtai Lab has experienced several challenges in handling calls between departments and getting several missed calls from patients. This really affected the hospital management and patients thus lowering the customer satisfaction score.
Zong Cap was deployed at the Chughtai Lab call center to handle the lab's daily calls and patient care. The portal allows the customer success team to Audit Call Logs and see how many calls are being Missed. The list of the Never Attended Calls is fetched and given to the new operators to apologize and fulfill the patient requirements. The owners also listens to the Call Recording to see what their customers are demanding and in which department things are to be improved for better business growth.
Now, the Chughtai Lab call handling has drastically improved which has increased client satisfaction levels and significantly improved hospital revenue, and has taken out the owners from Complaints Stress and Infinite Missed Calls.
Remember, a missed call is a missed customer. Never lose the opportunity.